These Terms and Conditions set out the basis on which Cleaners West Hampstead provides cleaning services to residential and commercial customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following definitions apply:
Client means the person, firm or company requesting cleaning services.
Company means Cleaners West Hampstead, the provider of the cleaning services.
Services means any cleaning, related labour or ancillary work supplied by the Company to the Client at the premises specified in the booking.
Premises means the property or properties where the Services are to be performed.
Cleaner means any employee, worker, subcontractor or agent engaged by the Company to carry out the Services.
Booking means a request for Services that has been accepted and confirmed by the Company.
The Company provides domestic and commercial cleaning services within West Hampstead and surrounding areas, subject to availability and feasibility. The Services may include regular cleaning, one-off deep cleaning, end of tenancy cleaning, after-builders cleaning, and other related services as agreed at the time of booking.
The precise scope of work, including rooms, areas, tasks and any specific instructions, will be agreed between the Client and the Company before the Booking is confirmed. Any work not expressly agreed may be treated as additional and may incur extra charges.
3.1 Bookings can be requested by the Client via the Company’s accepted communication channels. A Booking is not confirmed until the Company has acknowledged the request and provided confirmation of the date, time, location, and estimated charges.
3.2 The Client must provide accurate information regarding the Premises, including size, condition, access details, parking arrangements and any special requirements. The Company reserves the right to adjust the quote or refuse a Booking if the information supplied is incomplete or inaccurate.
3.3 The Company may request photographs or a description of the Premises to assist in producing an accurate quote. Quotes are based on the information provided and assume normal levels of use and soiling. Heavily soiled, cluttered or neglected properties may require additional time and incur additional charges.
3.4 The Client must ensure that a responsible adult is available to provide access to the Premises at the agreed time, or that suitable arrangements are made for keys or access codes. Any delays in gaining access may result in a shortened clean or additional waiting time charges.
4.1 Prices are typically based on an hourly rate or a fixed fee per service, as confirmed at the time of booking. All prices will be communicated to the Client before the Booking is confirmed.
4.2 The Company reserves the right to revise its rates from time to time. Any changes in rates will not affect confirmed Bookings that have already been accepted, unless the scope of Services changes.
4.3 The Client agrees to pay for the Services in full and on time, using one of the payment methods accepted by the Company. Payment terms will be confirmed when the Booking is made. In most cases, payment is due on completion of the Services or in advance, depending on the type of service.
4.4 The Company may require a deposit for certain types of Services, such as end of tenancy or deep cleaning. Deposits are non-refundable if the Client cancels outside the permitted cancellation period, as set out below.
4.5 If payment is not received when due, the Company may suspend further Services, apply late payment charges, and take reasonable steps to recover sums owed. The Client will be responsible for any reasonable costs incurred in recovering overdue payments, including collection agency or legal fees.
5.1 The Client may cancel or reschedule a Booking by giving the Company prior notice. For most standard domestic cleans, at least 24 hours notice is required. For more extensive or specialist services, such as end of tenancy cleaning or large commercial work, at least 48 hours notice may be required. The applicable notice period will be confirmed at the time of booking.
5.2 If the Client cancels or reschedules a Booking within the required notice period, no cancellation fee will usually be charged, and any deposit paid may be transferred to a future Booking as agreed with the Company.
5.3 If the Client cancels on the day of the Booking or fails to provide access to the Premises, the Company reserves the right to charge a cancellation fee, up to the full value of the scheduled Services, to cover allocated time and costs.
5.4 The Company will use reasonable endeavours to attend all confirmed Bookings on time. However, circumstances beyond its control, such as severe weather, traffic disruptions, staff illness or other emergencies, may occasionally require a Booking to be rescheduled. In such cases, the Company will notify the Client as soon as reasonably practicable and offer an alternative appointment. The Company is not liable for any indirect loss, such as loss of rent or inconvenience, arising from such rescheduling.
6.1 The Client must ensure safe and reasonable access to the Premises at the agreed time. This includes providing keys, codes or other access arrangements, and ensuring that corridors, entrances and work areas are clear and accessible.
6.2 The Client must ensure that the Premises are in a safe condition for work and comply with all relevant health and safety standards. Any known hazards, including faulty electrics, broken fixtures, hazardous substances or aggressive animals, must be disclosed in advance.
6.3 The Company reserves the right to withdraw its Cleaners from any Premises that it considers unsafe or where abusive, threatening or inappropriate behaviour is encountered. In such cases, the Booking may be treated as cancelled by the Client and appropriate cancellation charges may apply.
6.4 The Client is responsible for securing valuables, cash, jewellery and other personal items. The Company recommends that such items be safely stored away during the clean. The Company does not accept responsibility for loss of items not adequately secured or for pre-existing losses.
7.1 The Company aims to provide a high standard of cleaning services. If the Client is dissatisfied with any aspect of the work, they should notify the Company as soon as possible, and in any event within 24 hours of completion of the Services.
7.2 Where a complaint is received within this period and is found to be justified, the Company may, at its discretion, arrange for the relevant area to be re-cleaned or offer a reasonable partial refund. The Client must allow the Company the opportunity to inspect and remedy any issues before arranging third parties to perform further work.
7.3 Minor variations in cleaning outcomes may occur due to the condition of surfaces, age of fixtures and reasonable wear and tear. The Company does not guarantee the removal of all stains, marks or defects, particularly where they are permanent or require specialist treatment.
8.1 The Client must provide access to running water, electricity and adequate lighting at the Premises for the duration of the Services, unless expressly agreed otherwise.
8.2 The Client must inform the Company in advance of any delicate, fragile or high-value items or surfaces that require special care or are subject to manufacturer instructions. This may include specialist worktops, flooring, appliances or finishes. The Company will follow reasonable instructions but cannot be liable for issues arising from undisclosed sensitivities or defects.
8.3 The Client must not directly employ, hire or engage any Cleaner introduced by the Company for private work, without the prior written consent of the Company. The Company may charge a referral fee if this condition is breached.
9.1 The Company will exercise reasonable care and skill in providing the Services. If any damage is caused as a direct result of the Company’s negligence, the Client must report this to the Company as soon as possible, and in any event within 24 hours of becoming aware.
9.2 The Company may request evidence of the damage, including photographs and invoices, and may, at its discretion, arrange for repair, replacement or compensation up to a reasonable amount. The Company’s total liability in respect of any claim arising out of or in connection with the Services will, in all circumstances, be limited to the total fees paid by the Client for the specific Booking in which the incident occurred.
9.3 The Company will not be liable for:
a) Normal wear and tear or deterioration resulting from the cleaning process performed with reasonable care.
b) Pre-existing damage, defects, stains, burns, scratches or other issues present before the Services began.
d) Failure of the Client to comply with these Terms and Conditions or any reasonable recommendations made by the Company.
9.4 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
10.1 The Company will dispose of routine household waste generated as part of the cleaning process using the Client’s existing bins and waste containers at the Premises. The Client must provide appropriate access to bins and recycling facilities and ensure that these are compliant with local council rules.
10.2 The Company does not normally remove waste from the Premises. This includes bulky items, furniture, electrical appliances, building rubble, garden waste and hazardous materials. If waste removal away from the Premises is requested, it may only be undertaken by prior agreement and may incur additional charges, and will be subject to applicable waste management regulations.
10.3 The Client must not request the disposal of any controlled, clinical, chemical or hazardous waste via the Company’s Cleaners. Such materials include but are not limited to syringes, medical waste, solvents, oils, asbestos, paints and flammable substances. The Client is responsible for arranging appropriate specialist disposal of such waste in accordance with the law.
10.4 The Company aims to comply with all applicable environmental and waste regulations and encourages Clients to follow local recycling and separation guidelines. Where practical, the Company will separate general waste and recyclables using the containers provided at the Premises, following the Client’s instructions.
11.1 The Company maintains appropriate insurance cover in relation to its Services, including public liability insurance, subject to the terms, conditions, exclusions and limits of its policies.
11.2 The existence of insurance does not extend or increase the Company’s liability beyond that set out in these Terms and Conditions.
12.1 The Company will not be in breach of these Terms and Conditions or liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include extreme weather, public transport or road closures, power failures, strikes, pandemics, acts of terrorism, or other emergencies.
12.2 In such circumstances, the Company will inform the Client as soon as reasonably practicable and will seek to rearrange the Services at a mutually convenient time.
13.1 The Company will handle personal data provided by the Client in accordance with applicable data protection laws. Information will be used for arranging and delivering the Services, handling payments, administration and for limited marketing communications where lawful.
13.2 The Company will take reasonable steps to keep personal information secure and will not sell or disclose personal data to third parties except where necessary to deliver the Services or where required by law.
14.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new Bookings made after the date of publication.
14.2 For ongoing regular services, the Company will notify the Client of any material changes and such changes will take effect from the date specified in the notice. Continued use of the Services after that date will constitute acceptance of the updated Terms and Conditions.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.
By confirming a Booking or allowing the Services to commence, the Client acknowledges that they have read, understood and agree to these Terms and Conditions.
Your cleaning needs can be handled in no time with the help of our cleaners West Hampstead! Call us today and get the cheapest services!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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