This Privacy Policy explains how Cleaners West Hampstead collects, uses, discloses and protects personal data of its customers. It applies to all existing and prospective customers of Cleaners West Hampstead located in and around the West Hampstead area who use or enquire about our cleaning services, whether contact is made online, by post, or in person.
Cleaners West Hampstead acts as the data controller for the personal data described in this Privacy Policy. We are committed to processing your personal data lawfully, fairly and transparently, and in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
We collect and process personal data that is necessary to provide our cleaning services, manage our relationship with you, and comply with our legal obligations. The types of personal data we may collect include:
Identification and contact information such as your name, residential or business address, billing address, and any other address where services are to be provided.
Communication details such as your preferred method of contact and records of communications between you and Cleaners West Hampstead, including notes from calls and any messages you send to us.
Service-related information such as details about your property relevant to the provision of cleaning services, preferred dates and times, access instructions, and any specific cleaning preferences or instructions you provide.
Booking and transaction data such as dates of service, invoices, payments, payment status, and details of services purchased.
Technical and usage data where applicable, such as information about how you interact with our online content or booking tools, including basic device and browser information. This may include the use of cookies or similar technologies where permitted by law and subject to your choices.
We do not intentionally collect special category data such as health information, unless it is directly relevant to the service and you choose to provide it, for example to inform us about allergies to certain cleaning products. In such cases, we will only use that information with your explicit consent and strictly for the stated purpose.
We process your personal data under one or more of the following lawful bases:
Contractual necessity. We process personal data where it is necessary to enter into and perform a contract with you, including arranging and providing cleaning services, managing bookings, processing payments, and handling related customer service.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes improving our services, managing and developing our business, maintaining accurate records, and protecting our property, staff and customers.
Legal obligation. We may process personal data to comply with legal and regulatory obligations, such as tax, accounting, and record-keeping requirements, and to respond to lawful requests from authorities.
Consent. In limited situations, we may rely on your consent to process personal data, for example for certain types of marketing communications where consent is required. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing before consent was withdrawn.
Cleaners West Hampstead uses the personal data it collects for the following purposes:
To provide and manage cleaning services, including receiving and confirming bookings, planning and delivering services, and communicating with you about your appointments and requirements.
To manage customer accounts, including issuing invoices, processing payments and refunds, and maintaining service histories.
To respond to enquiries, complaints and requests, and to provide ongoing customer support and aftercare.
To improve our services and operations by analysing feedback, reviewing service delivery, and keeping our internal records up to date and accurate.
To send service-related information such as changes to this Privacy Policy, updates to our terms, and service notifications that are necessary for the performance of our contract or to comply with legal requirements.
To meet legal and regulatory obligations, including tax and accounting obligations, and to cooperate with lawful requests from regulatory or law enforcement authorities when required.
We may share your personal data with carefully selected third parties where this is necessary to provide our services, meet our contractual obligations, or comply with the law. These third parties act as data processors or, in some cases, as independent controllers.
Service providers. We may use trusted third party service providers to support our operations, for example providers of payment processing, accounting support, booking or scheduling tools, secure data storage, and information technology services. These providers act as data processors and are only allowed to process your personal data on our documented instructions and subject to appropriate confidentiality and security obligations.
Cleaning personnel. Where appropriate, we may share limited personal data, such as your name, service address and service instructions, with cleaning staff or subcontractors who need this information to deliver the agreed services. They are required to handle that data in accordance with our instructions and applicable data protection law.
Professional advisers and authorities. We may share personal data with professional advisers such as accountants, auditors or legal advisers, and with public authorities or law enforcement agencies when required by law or where necessary to protect our rights, property or the safety of our staff and customers.
We do not sell your personal data to third parties.
As a general rule, we aim to keep your personal data within the United Kingdom or the European Economic Area. If we use a service provider that stores or otherwise processes personal data outside of these locations, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or equivalent measures that provide an adequate level of data protection.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to provide services to you, maintain business and financial records, and comply with legal and regulatory requirements.
In determining appropriate retention periods, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and any applicable legal or regulatory requirements.
Customer records related to service provision and financial transactions are generally retained for a period consistent with tax and accounting laws. After the applicable retention period expires, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to personnel and service providers who need it for legitimate business purposes, using secure storage solutions, and regularly reviewing our security practices.
While we use reasonable efforts to protect your personal data, no system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or by us.
Under data protection laws, including the UK General Data Protection Regulation, you have the following rights in relation to your personal data, subject to certain conditions and exceptions:
The right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with information about how it is used.
The right to rectification. You have the right to request correction of inaccurate or incomplete personal data that we hold about you.
The right to erasure. You have the right to request that we delete your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected and there is no legal reason for us to keep it.
The right to restrict processing. You have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
The right to data portability. You have the right, in certain circumstances, to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.
The right to object. You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is necessary for legal claims.
Rights related to consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before the withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner’s Office.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Your cleaning needs can be handled in no time with the help of our cleaners West Hampstead! Call us today and get the cheapest services!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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